The Kisan Call Center is a Government of India agricultural advisory service that helps farmers get information and guidance on agriculture and allied activities through a telephone call.
Kisan Call Center toll-free number: 1800-180-1551
Working hours: 6:00 AM to 10:00 PM, 7 days a week
Languages: Support is available in 22 local languages.
Farmers can call the Kisan Call Center for guidance on crop cultivation, pests and diseases, horticulture, farm inputs, animal husbandry, agricultural technology, and other farming-related concerns. The service was launched on 21 January 2004 to help make agricultural information more accessible to farmers in their own language.
Calls are handled by Farm Tele Advisors (FTAs). If a question requires specialized knowledge, it can be referred to subject-matter specialists associated with agricultural departments, ICAR institutions, Krishi Vigyan Kendras, and State Agricultural Universities.
Key Takeaways
- Kisan Call Center is a telephone-based agricultural advisory service for farmers.
- The toll-free number is 1800-180-1551.
- The service operates from 6:00 AM to 10:00 PM, seven days a week.
- Farmers can receive support in 22 local languages.
- Farmers can ask about crop cultivation, pests, diseases, farm inputs, horticulture, animal husbandry, and other agriculture-related issues.
- Farm Tele Advisors initially handle calls.
- Complex queries can be referred to subject-matter specialists and agricultural experts.
Kisan Call Center Number
Kisan Call Center Toll-Free Number: 1800-180-1551
Farmers can contact the Kisan Call Center by calling:
1800-180-1551
The official Kisan Call Center information states that the number is accessible through mobile phones and landlines across telecom networks. The official contact page also lists 1551 along with 1800-180-1551.
Kisan Call Center Information | Details |
Toll-Free Number | 1800-180-1551 |
Service | Agricultural information and advisory |
Launched | 21 January 2004 |
Languages | 22 local languages |
Working Hours | 6:00 AM to 10:00 PM |
Availability | Seven days a week |
First-Level Advisors | Farm Tele Advisors |
Specialist Support | Subject-matter specialists |
The Kisan Call Center helps farmers access agricultural information through a phone call, which can be useful when they need guidance without immediately visiting an agricultural office or institution.
What Is the Kisan Call Center?
The Kisan Call Center is a telephone-based agricultural advisory service launched by the Government of India to answer farmers’ questions related to agriculture and allied sectors.
Its purpose is to help farmers access information and guidance in their own local language. Farmers can use the service to ask questions about different farming activities and agricultural problems.
Some common areas include
- Crop cultivation and management
- Seeds and farm inputs
- Pest and disease problems
- Horticulture
- Animal husbandry
- Agricultural technologies
- Weather-related farming concerns
- Government agricultural programs
- Other agriculture and allied-sector queries
How to Contact the Kisan Call Center
Contacting the Kisan Call Center is simple.
Step 1: Call the toll-free number
Call 1800-180-1551 during the service hours of 6:00 AM to 10:00 PM.
Step 2: Communicate in the required local language.
The service provides replies to farmers in 22 local languages.
Step 3: Explain your farming question or problem.
Clearly explain the issue for which you need guidance. For example, you may describe a crop problem, pest attack, disease symptoms, or another agricultural concern.
Step 4: Share relevant details
Give useful details such as your crop, location, crop stage, and the problem you are facing. This can help the advisor better understand your query.
Step 5: Receive guidance from the advisor.
A Farm Tele Advisor handles the initial query and provides guidance using available agricultural knowledge and resources.
Step 6: Complex queries may be referred to specialists.
If the question requires specialised expertise, it can be referred to higher-level subject-matter specialists.
How Does the Kisan Call Center Work?
The Kisan Call Center follows a structured advisory process:
Farmer → Kisan Call Center → Farm Tele Advisor → Agricultural Expert, if required
1. Farmer calls 1800-180-1551.
The farmer contacts the Kisan Call Center and explains the agricultural question or problem.
2. Farm Tele Advisor receives the query.
The initial call is handled by a Farm Tele Advisor (FTA). Official KCC information states that these advisors have qualifications in agriculture or allied sectors and communication skills in the relevant local language.
3. The advisor understands the farming issue
The advisor listens to the farmer and gathers the details required to understand the query.
4. Advice is provided.
The Farm Tele Advisor provides information and guidance based on available agricultural knowledge and advisory resources.
5. Complex queries are referred to specialists.
If the advisor cannot adequately answer the question, the query can be transferred to higher-level experts. These may include subject-matter specialists associated with:
State Departments of Agriculture
ICAR institutions
Krishi Vigyan Kendras
State Agricultural Universities
This process helps farmers access additional expertise for more specialized agricultural questions.
Kisan Call Center Working Hours
The Kisan Call Center is available during the following hours:
6:00 AM to 10:00 PM
The service operates seven days a week.
Farmers can therefore contact the service beyond normal government office hours when they need agricultural information or guidance.
Kisan Call Center Languages
The Kisan Call Center provides replies to farmers in 22 local languages.
Local-language communication can make it easier for farmers to:
- Explain their problem clearly
- Understand the advice provided
- Ask follow-up questions
- Discuss local farming conditions
The use of local languages is an important part of making agricultural advisory services easier for farmers to access.
What Can You Ask the Kisan Call Center?
Farmers can contact the Kisan Call Center for information and guidance on agriculture and allied activities.
Crop Cultivation
Farmers can ask questions about crop production, cultivation practices and crop management.
Seeds and Farm Inputs
Queries can relate to seeds and the use and management of agricultural inputs.
Pest and Disease Problems
Farmers can seek guidance when crops are affected by pests, diseases or other related problems.
Horticulture
The service also addresses queries related to horticultural crops and farming practices.
Weather-Related Farming Concerns
Farmers can seek agricultural guidance related to weather conditions that may affect farming decisions.
Animal Husbandry and Allied Activities
The Kisan Call Center also covers agriculture and allied sectors, including animal husbandry and related activities.
Agricultural Technologies
Farmers can ask about agricultural technologies and improved farming practices.
Government Agricultural Programmes
The service can also help farmers seek information related to agricultural programmes and services.
Who Are Farm Tele Advisors?
Farm Tele Advisors (FTAs) are the first-level advisors who handle farmers’ calls at the Kisan Call Center.
According to official KCC information, FTAs are graduates or above in agriculture or allied sectors and have communication skills in the relevant local language. Their role is to understand the farmer’s query and provide appropriate information using available knowledge and reference resources.
Their responsibilities include:
- Listening to the farmer’s problem
- Understanding the relevant details
- Identifying the nature of the query
- Providing agricultural information and guidance
- Using available reference resources
- Referring complex questions to higher-level experts when required
What Happens If the Kisan Call Center Cannot Answer a Question?
Some agricultural questions may require specialized or location-specific expertise.
In such cases, the query can be referred to higher-level subject-matter specialists. Official KCC information identifies specialists from State Departments of Agriculture, ICAR institutions, Krishi Vigyan Kendras, and State Agricultural Universities as part of this support system.
The process can be understood simply as
Farmer → Farm Tele Advisor → Agricultural Specialist
This escalation system helps connect farmers with additional expertise when required.
Why Is the Kisan Call Center Important?
Agricultural decisions can depend on many local factors, including crop type, weather, soil, irrigation, farming practices, and available resources.
Farmers may therefore need timely information for different farming situations. The Kisan Call Center provides an additional way to seek agricultural guidance by phone.
It should be seen as part of the wider agricultural extension system. Telephone-based advisory can complement support provided by agricultural departments, Krishi Vigyan Kendras, agricultural universities, and other agricultural institutions.
Benefits of the Kisan Call Center
Easy Access to Agricultural Information
Farmers can seek agricultural information through a telephone call.
Local-Language Support
The service provides replies in 22 local languages.
Access to Agricultural Expertise
Complex queries can be referred to subject-matter specialists when required.
Convenient Working Hours
The service is available from 6:00 AM to 10:00 PM, seven days a week.
Support for Different Farming Activities
The service covers agriculture and allied sectors rather than focusing on only one crop or activity.
Support Alongside Field Extension
Telephone advisory can complement field visits, demonstrations, and other agricultural extension services.
What Should Farmers Keep Ready Before Calling?
To help the advisor understand the problem, farmers can keep relevant information ready before making the call.
Depending on the issue, this may include:
- Crop name
- Variety, if known
- Location
- Crop growth stage
- Date of sowing
- Symptoms or visible problems
- Recent weather conditions
- Irrigation details
- Inputs already applied
- Details of pests or disease symptoms
Providing clear information can help the advisor understand the farming situation and provide more relevant guidance.
Limitations of Telephone-Based Agricultural Advisory
Telephone-based advisory can provide quick access to information, but some agricultural problems may require further support.
For example, certain situations may need:
- Physical inspection of crops
- Soil testing
- Field visits
- Demonstrations
- Detailed assessment of local farm conditions
For this reason, telephone advisory works best as a complement to field-level agricultural extension and expert support.
Kisan Call Center and Digital Agricultural Advisory
Agricultural advisory services are also increasingly using digital platforms.
For example, Kisan SARATHI 2.0 is an ICAR initiative aimed at strengthening digital, need-based agricultural advisory services. Official ICAR information describes Kisan SARATHI as a unified digital interface that enables interaction between farmers and scientists through channels such as call centers, mobile applications, and web-based systems.
This means agricultural advisory can increasingly use multiple channels, including:
Field extension + telephone advisory + digital platforms + agricultural research
The Kisan Call Center remains focused on providing telephone-based access to agricultural information, while digital systems can offer additional ways for farmers and agricultural experts to connect.
Official Sources for Kisan Call Center Information
For important information related to the Kisan Call Center, farmers and readers should refer to official government and agricultural institutions.
Useful official sources include:
- Kisan Call Center / Kisan Knowledge Management System
- Kisan Call Center contact information
- MANAGE Kisan Call Center information
- ICAR official website
These official sources should be preferred for checking important details such as the contact number, service timings and the advisory system.
Frequently Asked Questions About Kisan Call Center
What is the Kisan Call Center?
The Kisan Call Center is a Government of India telephone-based agricultural advisory service that helps farmers get information and guidance on agriculture and allied activities. It was launched on 21 January 2004.
What is the Kisan Call Center toll-free number?
The Kisan Call Center toll-free number is 1800-180-1551. Official KCC information states that it can be accessed through mobile phones and landlines across telecom networks.
Is the Kisan Call Center toll-free?
Yes. The official Kisan Call Center information identifies 1800-180-1551 as the toll-free number for the service.
How do I contact the Kisan Call Center?
You can contact the Kisan Call Center by calling 1800-180-1551 during its working hours. Explain your agricultural question or problem and provide relevant details to the advisor. Complex queries may be referred to subject-matter specialists.
What are the Kisan Call Center working hours?
The service is available from 6:00 AM to 10:00 PM, seven days a week.
When was the Kisan Call Center launched?
The Government of India launched the Kisan Call Center scheme on 21 January 2004.
In how many languages is the Kisan Call Center available?
The Kisan Call Center provides replies to farmers in 22 local languages.
What services does the Kisan Call Center provide?
Farmers can seek information and guidance on agriculture and allied sectors. This can include crop cultivation, pest and disease problems, horticulture, farm inputs, animal husbandry, agricultural technology, and other farming-related concerns.
Who answers calls at the Kisan Call Center?
Calls are initially handled by Farm Tele Advisors. Official KCC information states that these advisors have agricultural or allied-sector qualifications and local-language communication skills.
Can the Kisan Call Center connect farmers with agricultural experts?
Yes. If a query cannot be adequately answered at the initial level, it can be referred to subject-matter specialists associated with agricultural departments, ICAR institutions, Krishi Vigyan Kendras and State Agricultural Universities.
Conclusion
The Kisan Call Center is an important telephone-based agricultural advisory service that gives farmers a direct way to seek information and guidance.
Farmers can call the toll-free number 1800-180-1551 between 6:00 AM and 10:00 PM, seven days a week, and receive support in 22 local languages.
The service covers a wide range of agriculture and allied-sector queries. Farm Tele Advisors handle calls at the initial level, while questions requiring specialized knowledge can be referred to agricultural experts.
For farmers, the main value of the Kisan Call Center is simple: it provides an accessible way to seek agricultural information and expert guidance through a phone call. It also works alongside field-level extension, Krishi Vigyan Kendras, agricultural universities, and other advisory systems that support farmers across India.
